After the first 30 days, you're not on your own.
Every SnapPOS install includes 30 days of local phone support. After that the software carries on working exactly as it did — and if you'd rather have someone on call for the whole shop, the people who built it do that too.
The software never needs a subscription
A support plan is a separate, optional service for your business — not a license fee for SnapPOS. You can take one, skip it, or cancel it later, and none of that changes anything about your POS.
- Buy SnapPOS once and never take a plan — it keeps working
- Take a plan, then cancel it — it still keeps working
- There is no switch on our side that turns your activated register off
Your whole shop, not just the POS
When a register stops working, the fault is rarely where you'd expect — the app, the PC, the printer, or the internet, and each vendor will tell you it's one of the others. A plan here covers the whole path, not just the POS.
Unlimited remote support
Phone and remote-session help for anything on your network — as often as you need it, without watching a clock or counting incidents.
Onsite visits included
Some faults need someone standing at the counter. Visits can be built into your plan rather than billed as a surprise every time something breaks.
SnapPOS updates & reinstalls
New versions applied for you, reinstalls after a hardware failure, password resets, and restoring from backup when a machine has to be replaced.
Whole-network IT
Back-office PCs, receipt and label printers, Wi-Fi, routers, email — the rest of the technology your shop depends on, covered by the same plan.
The people who built your POS, not a call center
SnapPOS is built and maintained by PC Guru in East Texas — over 20 years doing commercial tech support for businesses across the region. When something on your counter misbehaves, you're talking to the team that wrote the software, not to a script.
They wrote it
No escalation path, no ticket bouncing between vendors. The person diagnosing your POS has the source code open.
20+ years in commercial tech
Registers are one part of it. Networks, servers, printers and the messy real-world setups small businesses actually run are the day job.
Local, and able to show up
Based in East Texas and serving the surrounding towns. Some problems need hands on the hardware, and that's possible here.
Licensed to your business, once
Every SnapPOS register is licensed to your business name, and that name prints on your receipts. We activate it during the install, so there is nothing for you to do. The licence does not expire and never needs renewing.
- Keep the licence email we send you — it has the licence file attached
- If the POS is ever rebuilt or moved to a new computer, that file is what puts it back
- Adding a module later is a new licence file, and we send it the same way
- Lost it? Write to support@snappos.net and we will reissue it
Add another register
Turn a spare Windows PC, a tablet, or a Linux mini-PC into a second register that points at the till you already have. It's a locked, full-screen browser that shows only SnapPOS — nothing is stored on it, so there's no database, no card data and nothing to back up. Unzip it, run one setup, and a SnapPOS icon appears on the desktop.
Windows register
Firefox is included. Double-click Setup SnapPOS Register.cmd — it finds your server on the network (or you type its address), locks the browser to SnapPOS, and adds a desktop icon.
Linux register
Firefox ESR is included. Run ./setup.sh — it finds your server, locks the browser to SnapPOS, and adds a desktop and app-menu icon. Ideal for a cheap mini-PC dedicated to the till.
The register only shows your SnapPOS server, so keep the main till PC switched on and on the same network. Press Alt + F4 to leave the locked screen for maintenance. Full setup notes are inside the download. Extra registers are a licensed add-on — if it isn't switched on yet, or you'd rather we set it up, ask below or call 903-483-4219.
Built around your shop, priced after we've seen it
Most shops start on one of these. A one-register salon and a three-lane convenience store need very different things, so what goes in the plan — and anything onsite — is scoped after we have seen your counter rather than guessed from a web page.
Pay as you go
No plan, nothing recurring. Ring when something breaks.
SnapPOS Support
Phone and remote for the register, its printers and its terminal.
Tier 1 Managed IT
Up to 5 users, proactive monitoring, first 2 labour hours included.
Full System Support
Onsite visits, back office, network and Wi-Fi — scoped to your shop.
Plans are month to month or annual, and cancelling one never affects your SnapPOS software or your data. Full managed-IT pricing, hourly rates and per-user plans are on pcguru.me ↗.
Monthly or annual — you pick
Month to month if you'd rather stay flexible, or annual at a lower rate if you'd rather budget it once. No multi-year contract either way.
Scoped to what you actually run
We'll look at what's on your counter and in your back office, then put together a plan covering the things that would genuinely stop you trading.
Canceling doesn't break anything
Your inventory, your sales history and the software itself are yours and stay on your machines. Ending a support plan ends the support, and nothing else.
Talk to PC Guru about a plan
Tell us what your shop runs and we will put together something that fits. If you do not need a plan, we will tell you that too.